![]() ![]() Works collaboratively with Integration and ERP teams to implement and maintain integrations across enterprise business applications. With a strong customer service focus, collaborates with Help Desk to respond to requests from business users – creatively resolves issues answers questions and clarifies business processes designs and develops enhancements troubleshoots and fixes bugs. Gathers and defines usability, reliability, and performance requirements develops system metrics to track trends in usage and data integrity and recommends actionable solutions to address adoption issues and improve operational efficiency. Partners with assigned business areas to understand their business processes and configures changing business needs as enhancements into new and/or existing solutions applying change management best practices. Defines and performs routine and maintenance practices related to application/system administration. Works collaboratively with IT and Business partners to effectively and efficiently maintain, support and enhance enterprise business applications. Operates with substantial latitude for unrelieved action or decision. May train Associate level personnel in technical complexities of assigned work. Under general supervision, plans, conducts and may supervise assignments. Ability to author technical documentation in paper, online, and video formats for the use of educational technology. Ability to plan, implement, test, and troubleshoot education technology applications. Ability to provide consulting related to building online courses efficiently with numerous instructors in a professional educational environment. Assist with the development of online self-help resources, website content, paper guides, workshops, presentations and other support resources for various audiences.ĭemonstrated ability in instructional design related to producing and teaching quality online courses/workshops. Beta test and provide recommendations on emerging educational technologies. Work with faculty to implement quality standards for instructional design, online/hybrid pedagogy and delivery based on national/international best practices. Provide consulting on the use of educational technologies used for learning management, content multi-media authoring, learning assessment tools, asynchronous and synchronous communication, and any related technologies. Align the use of educational technologies with effective instructional strategies deployed using various formats including face-to-face, online, ITV, or a mixture of formats (hybrid). Lead in the delivery of instructional technology support services and the professional development for faculty related to the effective design and use of educational technologies. If applicable, FIU Canvas Help will provide details on how to prevent the issue from possibly occurring again.Job Opportunity: Enterprise Instructional Technology Administrator Technical Issue with Canvasĭid an issue prevent you from taking an assessment or submitting an assignment? FIU Canvas Help will document the details of what you encountered, troubleshoot the problem with you directly, notify your instructor, and have your issue escalated for further review. Need help logging into Canvas? Unsure how to change your password? FIU Canvas Help can assist you with any type of Canvas questions you may have, and can help walk you through how to use the features of Canvas. Not sure how to find or use a certain Canvas feature, or not sure how to get something done in Canvas? The FIU Canvas website provides a Canvas student articles section, with a plethora of helpful information that could provide an answer right away! Technical Assistance with Canvas FIU Canvas Help is also available Monday - Friday, 8am - 10pm, for on-campus support in MANGO 550! Below are some of the items FIU Canvas Help can assist with, but please visit the website for more details on receiving support. FIU students can access Canvas technical support 24 hours a day, 7 days a week via phone, ticket, or online chat. ![]()
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